Whilst we take every care to make sure your parcel arrives to you as it should sometimes things happen. In the event that you have any issues please contact us via email with the order details and the team will then advise the next steps.
Delivery Damages and Issues
Please check your product/s ordered withing the first 72 hours of receiving your delivery. Should your product develop a fault. Damage please contact email@example.com or call 01634 711911 and our customer care team will arrange everything for you
Should you not be happy with the items you have purchased you have 14 days from the date the goods were delivered to return the goods back to us.
The goods must be in the same condition they were supplied and all original packaging must be included. It is the responsibility of the customer to return the goods back to us for any unwanted items.
Should you wish to send an item back please email firstname.lastname@example.org and request a Goods Returns Authorisations. Goods sent back without a GRA will not be processed.
Goods purchased online have different criteria to goods purchased instore. Goods purchased instore that are unwanted are not eligible for refund and will only be offered instore credit/exchange with a valid receipt purchases.
Should your item develop a fault within 30 days from when you received your item, please contact us and we will assist you with repairing or replacement or a refund. Goods will require a GRA so please do not send goods back to us without prior contact. Any goods without will not be accepted. Goods after 30 days please still contact us and we will offer assistance but there may be some cases where we can only offer a replacement and not a refund depending on the issue and further product inspection.
If you have purchased an item instore you have up to 30 days from date of purchase and all goods will require a valid receipt as proof of purchase.
Ex display & Sale Items
Goods purchased from ex display or sale items are non-returnable.
Should you wish to exchange an item you can do so withing 14 days of receiving your delivery. Please contact our customer care team and they will assist you with this. All Goods already delivered will require sending back at the customers cost along with goods already in Transit. Exchanges will also require a GRA so please do not send any goods back without prior authorisation they will not be processed.
All our processes follow the Consumer rights act 2015 to which it protects you the customer and us the supplier. Should you feel there are any issues you may have please contact us and we will endeavour to assist further.