Returns & Exchanges

We take great care to ensure your order reaches you in perfect condition. However, we understand that occasionally things can go wrong. If you experience any issues, please contact us via email at [email protected] with your order number and details — our team will advise you on the next steps.

Delivery Issues & Damaged Items

Please inspect your order within 72 hours of delivery.
If any item arrives damaged or develops a fault shortly after arrival, please contact us at [email protected] with:

Your order number
Clear photos or video showing the issue

Our customer care team will guide you through the resolution process, including replacements or refunds where applicable.

Unwanted Items / Change of Mind

We strongly encourage customers to ensure all items are suitable before placing an order.

If you choose to return an item due to a change of mind, the following strict conditions apply:

You must notify us within 14 days of delivery.
Items must be completely unused, unassembled, and in perfect resaleable condition.
All original packaging, internal packing, manuals, and accessories must be included and undamaged.
Items returned in a condition that prevents resale will be refused.

Non-Returnable Items

The following items are not eligible for return unless faulty:

Personalised or custom-made products
Made-to-order items
Special order items sourced specifically for the customer
Perishable goods
Sealed items that are not suitable for return for hygiene or health reasons once opened
Clearance, sale, or discounted end-of-line items
Items assembled, installed, or altered after delivery

Important Information

A 25% handling and restocking charge will be deducted from any approved refund.
Original delivery charges are non-refundable.
Customers are fully responsible for all return postage costs.
We strongly recommend using a tracked and insured service, as we cannot accept responsibility for goods lost or damaged in transit.
Returns sent without prior authorisation will be refused.

Before returning any item, you must obtain a Goods Return Authorisation (GRA) by emailing:

📧 [email protected]

Returns received without a valid GRA will not be processed.

In-Store Purchases

Unwanted in-store purchases are not eligible for refunds, but may be exchanged or issued as in-store credit, if returned within 14 days with a valid receipt and subject to inspection and condition.
Faulty in-store items can be returned within 30 days, with proof of purchase.

Faulty Items

If your item becomes faulty:

Within 30 days of delivery – we can offer a repair, replacement, or refund.
After 30 days – we may still assist, though a refund may not be possible; we’ll assess each case individually following product inspection.
All returns must be sent at the customer’s expense unless pre authorized. This includes items shipped to the Isle of Wight, Isle of Man, Northern Ireland, and Ireland, where return shipping costs remain the responsibility of the customer, including for faulty or damaged goods. All returned items must be sent back for inspection

All returns require a GRA, so please contact us before sending anything back.

Ex-Display & Sale Items

Items sold as ex-display or marked as sale are non-returnable and non-refundable, unless faulty.

Exchanges

You may request an exchange within 14 days of delivery.
Please note:

All returns must be sent at the customer’s expense. This includes items shipped to the Isle of Wight, Isle of Man, Northern Ireland, and Ireland, where return shipping costs remain the responsibility of the customer, including for faulty or damaged goods. All returned items must be sent back for inspection
A GRA is required for all exchanges.
Exchanges cannot be processed for items sent back without prior authorisation.

Your Rights

We comply fully with the Consumer Rights Act 2015, which protects both you as the customer and us as the supplier.
If you feel something hasn’t been handled correctly, please reach out — we’re here to help.